Delete your RoboBill account
You can delete your account yourself, on this website or in the owner app. Here is what happens.
How it works
- Sign in with your email and open the Delete account part of your account page.
- Press Delete my account. We email a 6-digit code to your account's email.
- Type the code and press Confirm deletion.
- You have 7 days to change your mind: sign in and press Cancel deletion. After 7 days the account is deleted.
We email you when you ask, when you cancel and when the account is deleted.
Have a monthly plan? We stop it when the account is deleted, so no more payments are taken.
What is deleted
- Your name, email, mobile number and every sign-in.
- Linked PCs and phones, and the phones' notification tokens.
- Bill photos, summary schedules, cloud copies and cloud backups.
What stays
- Your books on your shop PC. We do not touch them; they stay yours and the desktop app keeps working offline.
- GST tax invoices we issued to you. The law says they must be kept for 8 years. Your name is no longer linked to them.
- Your licences keep working on the PC, without cloud features.
From the owner app
Open More > Account > Delete account and follow the same steps.
Cannot sign in?
Write to [email protected] from your account's email address and ask us to delete the account.