Help and questions

Windows 10 and Windows 11 (64-bit), macOS 11 or later (Apple silicon and Intel), and 64-bit Linux such as Ubuntu 22.04, Debian 12 or Fedora 38 and newer. The same app is used on the main PC and on counters, and they can mix systems. Any dual-core PC from the last ten years with 4 GB of RAM is enough.

No. Your books are kept on your own PC and billing, printing and reports work without the internet. The internet is needed only for setup codes, updates, the owner app, cloud copies, WhatsApp messages and e-invoices.

A one-time code from your account page that links a new shop PC to your RoboBill account. It has 8 characters, works once and expires after 30 minutes. Type it on first start in “Setup code from robobill.in”; you do not have to sign in again on that PC.

Get a new one from My account. Each code works once and only for 30 minutes. Check that the PC has internet while you type it; you can also link the PC later from the Cloud menu in RoboBill.

Yes. Parties, items, opening balances and stock come across from FoxPro and other DBF-based programs. Old bills can come too when the mapping has them. The import is rehearsed first and the totals are checked against the old trial balance and stock report before anything is written.

Names typed in the Kruti Dev font are converted to proper Unicode. Other legacy fonts such as Shree-Lipi need a sample from your shop first; send ten names to support and we will check.

You do. Your books are files on your PC. You can export Excel, PDF, CSV, Tally XML and GST files at any time, with or without a licence.

RoboBill takes a backup every night (22:00 by default) and keeps the newest two. It reminds you to copy a backup to a USB drive, and warns on the dashboard when no backup has been taken for 48 hours. A cloud copy is optional.

The cloud copy is off until you switch it on and accept the data notice. Each copy is encrypted on your PC before it is sent, with a key that only your own PCs hold. You keep a printed recovery code for a new PC. You can switch it off at any time; your cloud copies are then deleted after the retention period.

A main PC can serve about two to five counters on the shop network. Counters connect over an encrypted link and trust only your main PC. Each counter gets its own bill series so numbers never clash.

Check that both PCs are on the same network, the network is marked Private in Windows, and the main PC's address has not changed (ask your network person to reserve it in the router). If the counter says the main PC is not the one it was set up with, scan the main PC's QR code again from the setup wizard.

Dot-matrix printers on pre-printed stationery, 58 mm and 80 mm thermal printers, and any A4 or A5 laser or inkjet printer. Network printers on port 9100 work too. Fifteen bill designs are included, and you can place the fields to match your own pre-printed dot-matrix paper in the bill designer; our team can help on a video call.

Yes. The keymap is set per installation, so if your staff saved with F10 in the old program, Save can be F10 in RoboBill too.

Yes, through a GST Suvidha Provider. It needs a GSP account and uses prepaid credits per call. The bulk e-way bill JSON file and the GSTR-1 and GSTR-3B files are free.

There are no passwords. Type your email and we send a 6-digit code to it. The first sign-in creates your account and asks for your name and mobile number. No code? Check spam, or write to [email protected].

The owner can add members to a company with their own roles. Staff accounts cannot set up new PCs; the shop owner does that.

Billing never stops. You keep full use of the version you have, including printing and reports. Only updates and support stop until the AMC is renewed.

No. A licence moved to a replacement PC is issued free of charge. Contact support with the new PC's fingerprint from Utilities, Licence.